Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
Investor grievance redressal process at Neuron Wealth Advisors LLP is as follows:
- Clients can seek clarification of their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to info@neuronwealth.com. Alternatively, the Investor may call on +9190999 42563.
- A letter may also be written with their query/complaint and posted at the below mentioned address:
Neuron Wealth Advisors LLP
803, Mauryansh Elanza,
Nr. Shyamal Cross Roads,
B/s. Parekhs Hospital,
Satellite, Ahmedabad-380015.
- Clients can write to the Investment Adviser at jigar@neuronwealth.com, if the Investor does not receive a response within 10 business days of writing. The client can expect a reply within 10 business days of approaching the Investment Advisor.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
- You can also visit SEBI ODR : smartodr.in to lodge your complaint.