Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client. 

Investor grievance redressal process at Neuron Wealth Advisors LLP is as follows:

  1. Clients can seek clarification of their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to info@neuronwealth.com. Alternatively, the Investor may call on +9190999 42563.                                                                                                                                                                            
  2. A letter may also be written with the Client query/complaint and posted at the below mentioned address:

Neuron Wealth Advisors LLP
803, Mauryansh Elanza,
Nr. Shyamal Cross Roads,
B/s. Parekhs Hospital,
Satellite, Ahmedabad-380015.

  1. The client should first contact the IA using the details on its website or following contact details and escalation matrix:
    Details of designation Contact person Name Address Mobile Email Working hours
    Customer Care Zeel Raval 803, Mauryansh Elanza, Nr. Shyamal Cross Roads, B/s. Parekhs Hospital, Satellite, Ahmedabad-380015. +91 79-26752544/45 neuronwealth @gmail.com Monday-Friday 10:30 AM-6:30 PM
    Compliance Officer Ruchita Thakor 803, Mauryansh Elanza, Nr. Shyamal Cross Roads, B/s. Parekhs Hospital, Satellite, Ahmedabad-380015. +91 9099942576 ruchita@ neuronwealth.com Monday-Friday 10:30 AM to 6:30 PM
    Principal Officer Jigar Patel 803, Mauryansh Elanza, Nr. Shyamal Cross Roads, B/s. Parekhs Hospital, Satellite, Ahmedabad-380015. +91 9099942563 jigar@ neuronwealth.com Monday-Friday 10:30 AM to 6:30 PM
  2. The Client can expect a reply within 10 business days of approaching the Investment Advisor. If the Investor does not receive a response within 10 business days of writing, Clients can escalate as per escalation matrix above.                                                                                                                                                                                                                 
  3. In case the Client is not satisfied with the resolution, the Client can lodge the grievance through SEBI's SCORES platform at https://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN                                                                                                                                                                                            
  4. The Client may also contact regional / local SEBI Western Regional Office (WRO) at SEBI Bhavan, Panchvati 1st Lane, Gulbai Tekra Road, Ahmedabad - 380006, Gujarat, India.                                                                                                                                                                                                                                                                                                     
  5. If the client is not satisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at smartodr.in.                                                                                                                                                                                                                                                                                  
  6. The client can also send his/her physical complaints to Office of Investor Assistance and Education at Securities and Exchange Board of India (SEBI), SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.